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• Q: How can I identify missing items in the accessory box?
  A: Please verify the accessory list.

• Q: How is my warranty calculated?
  A: Add one year from the day you received the package.
  IMCNC 2-year Limited Warranty
  

IMCNC Engraver

• Q: What are the standard accessories included with the IMCNC engraver?

  	Item	Q'ty
  1	Power Cord	1
  2	USB 2.0 Cable	1
  3	Controller ( gamepad )	1
  4	Wrench Set	1
  5	Silicone Mat	1
  6	Support board	1
  7	Standard Clamp Set	1
  8	BravoProdigy EZCarve Software	1
  9	BravoProdigy CNC Software	1
  10	Touch Plate	1
  11	Fuse	2
  12	ER11 Collet	3
  13	Bit Set	1

• Q: How long can the machine continuously engrave?
  A: The internal power system of the IMCNC engraver converts AC to DC to achieve energy efficiency and low power consumption. If you have a large number of workpieces that require extended engraving, you can continuously operate the machine for a week without interruption, and it should work without any issues.

   

• Q: How to identify the cause of a power interruption while the engraving machine is running?
  A: There are several reasons for the machine to stop during operation:

  1. Emergency switch or main power is turned off.

  2. USB cable is loose, causing a communication disconnect.

  3. Excessive cutting load, leading to a blown fuse on the machine end.

  4. Excessive cutting load, causing the machine's power supply protection to activate, requiring a reconnection of the machine.

IMCNC Software

• Q: Where can I download the original files for the software if they are lost?
  A: The software included with the random selection of accessories comes with a perpetual license. In case of software loss, you can log in to the system using the registered account and download the software again.

• Q: Is it possible to download the user manual?
  A: Upon receiving the product, please register on the Bravoprodigy official website following the provided procedure. After registration, you will be able to download the software from the member area.