Q: Can I place orders over the phone?
A: Please place the orders on IMCNC Official Website.

Q: When will the order be shipped after placing it?
A: Products will be shipped within four business days on regular working days in Taiwan. IMCNC BUSINESS HOUR Monday-Friday 08:00-17:00 (Taiwan Time Zone)

Q: What is the estimated shipping time?
A: Shipping times for international freight may vary and should be considered as a reference.

Q: Do you offer installment payments or other financing options?
A: No. 

Q: Can products purchased with gift cards and items on sale be returned?
A: No.

Q: What products /items are non-refundable?
A:  The following are IMCNC Non-Refundable Products/Items

1. All special are non-refundable.

2. Products purchased with gift cards and items on sale can not be returned.

3. Digital form, non-refundable.

4. Vectric Vcarve Destkop Software, non-refundable.

5. Custom products (such as special orders or personalized items)

Q: Does the machine's unit price include shipping and import taxes?
A: The selling price includes shipping costs but does not include import duties or taxes.
IMCNC INTERNATIONAL SHIPPING: DUTY, IMPORT TAX AND VAT.

Q: Can I use my own transportation service?
A: Yes. However, the quality and delivery time of the goods will be the responsibility of the buyer.

Q: What about local taxes and import duties?
A: IMCNC INTERNATIONAL SHIPPING: DUTY, IMPORT TAX AND VAT.

Q: Is the software refundable?
A: Digital form, non-refundable.
Vectric Vcarve Destkop Software, non-refundable.
Due to the presence of an authorization installation code inside the software package, once the product is unpacked, the software is considered installed. Even if a return is requested, the full software cost must be paid.

Q: What is the return policy for the machine?
A: Please refer to IMCNC Returns and Refunds policy

Q: Where is the product manufactured?
A: Taiwan

Q: Where is the product shipped?
A: 459 Puzi Street, Fengyuan District, Taichung City, Taiwan.

Q: What payment methods do you accept?
A: Currently PayPal only.

Q: Do you have overseas distributors?
A: Certainly, if you are interested in becoming a distributor for our company's products, please feel free to contact us.

Q: How can I check the stock availability of the product I ordered?
A: The system allows for placing an order when there is available inventory.