After Sales Service

Verify the accessory list provided with the product to ensure all items are present.

The warranty is calculated as one year from the day you received the package, as part of IMCNC’s 2-year Limited Warranty.

The IMCNC engraver’s internal power system converts AC to DC for energy efficiency and low power consumption, allowing for continuous operation of up to a week without interruption.

Possible causes include:

1. The emergency switch or main power may have been turned off.
2. The USB cable could be loose, causing a communication disconnect.
3. Excessive cutting load may have blown a fuse on the machine end.
4. Power supply protection may have activated due to excessive load, requiring the machine to be reconnected.

The software, which includes a perpetual license, can be re-downloaded from your registered account on the system if lost.

Yes, upon receiving the product, register on the Bravoprodigy official website. After registration, the user manual and software can be downloaded from the member area.