Política de envío

IMCNC Business Hour  (Taiwan Time Zone GMT+8) : Monday-Friday 08:00-17:00

Before your purchase arrives, please note that you may need to pay import taxes, VAT, or duties when your package reaches customs. These costs aren’t covered in the purchase price and will depend on your local regulations.To learn more, visit International Shipping: Duty, Import Tax, and VAT. IMCNC currently delivers to the following countries. If you don’t see your country listed, feel free to contact us for more information. 

IMCNC currently delivers to the following countries. If you don’t see your country listed, feel free to contact us for more information.

Continent Country
Africa South Africa
Asia Bhutan / Brunei Darussalam / Cambodia / India / Indonesia 
　 Kazakhstan / Lao / Malaysia / Maldives / Mongolia / Nepal 
　 Philippines / Singapore / Sri Lanka / Thailand / Uzbekistan
Vietnam
Australia/Oceania Australia / New Zealand
North America United States / Canada / Mexico
South America Argentina / Brazil / Chile / Colombia / Peru

We apologize for any inconvenience caused.

Shipping to the following European countries is temporarily unavailable pending VAT numbers.
Austria / Belgium / Croatia / Czech Republic / Denmark /Estonia / Finland / France / Germany / Greece / Hungary/ Iceland / Ireland / Italy / Liechtenstein / Lithuania / Luxembourg / Malta / Monaco / Netherlands / Norway / Poland / Portugal / Slovenia / Spain / Sweden/ Switzerland  / United Kingdom 

Order Processing

  • After placing your order, you will receive a confirmation email.
  • For in-stock items, please allow up to 3 business days for processing.
  • On the 4th business day, or once your order ships, we will email you with a tracking number.
Please Note: If you need to change the delivery address, modify the ordered items, or address any other concerns, please request these changes within 24 hours. After 24 hours, no further changes will be accepted.

Shipping Processing

Orders are shipped via Fedex. You will receive an email with your FedEx tracking number. For estimated delivery, please confirm directly with Fedex. If you encounter any difficulties contacting them, feel free to reach out to us for assistance.

If you have any further questions regarding this topic, please email us for more information. 

If your order arrives damaged, email us at service@imcnc.com.tw as soon as possible. Be sure to include your order number and photos or video of the damaged items. We handle these situations on a case-by-case basis but will do our best to find a satisfactory solution.

Notice For Shipping

If you encounter the following situations, please contact us as soon as possible

  • All damages in shipping must be reported to IMCNC within 24 hours of receipt of your products.
  • Any missing items or spare parts must also be reported to IMCNC within 48 hours of receipt.

IMCNC will not be responsible for the following situations

  • IMCNC are not responsible for any delays caused by the shipper, customs processing.
  • Damages in shipping didn't reported to IMCNC within 24 hours of receipt of the products.
  • Missing items or spare parts didn't reported to IMCNC within 48 hours of receipt of the products.

You will be responsible for any additional shipping costs and potential damage if:

  • IMCNC needs to reship due to incorrect shipping details provided by you.
  • The product is returned as rejected.
  • The product is returned without a reason or without contacting IMCNC.

For any questions, please don't hesitate to reach out to us.

Phone Number: +886+4-2525-1225
General Issue: info@imcnc.com.tw
After-Sales Service Issue: service@imcnc.com.tw
Tech Support Issue: tech@imcnc.com.tw